Customer Service Representative (German)

Are you passionate about customer service and wish to take the next step in your career? Would you like to join a dynamic and international organization where there is never a dull moment? Our client is currently looking for a Fluent German speaker to join their Customer Service team in Amsterdam! The customer service team is the main point of contact, serving a range of events and international clients.

The department helps in both a re-active and pro-active way to ensure the customers receive all the attention and care they need. As a Customer Service Representative, you will be supporting the customer, liaison and close working with the event team, including; marketing, operations, sales and credit control departments. Are you ready to take on the next challenge? Apply now!

Responsibilities:

  • Ensuring the highest level of customer service and delivery of our products;
  • Providing a principal point of contact post sales process for Exhibitors and coordinating queries and issues for resolution;
  • Customer contact inbound and outbound through telephone, email, chat and web services;
  • Contact exhibitors proactively to gather exhibitor content (new launches, product info) & educate on how to use directories;
  • Provide customer support and bookable appointments for directory-related inquiries;
  • Providing a principal point of contact for general visitor enquires;
  • Providing customer service support and coordination onsite at shows;
  • Attending event meetings and close liaison with event teams to ensure a good overall knowledge of the events and to provide customer feedback;
  • Create and input into customer service reports for events teams with best practice and suggestions for improvements;
  • Main point of contact for customer complaints;
  • Gather customer insight for digital solutions and support surveys with direct outreach;
  • Handling question’s related to invoicing and credit control;
  • Capturing and inputting customer data into CRM systems;
  • Flagging floorplan issues;
  • Management of the online exhibitor manual, catalogue data and lead generation tools;
  • Occasionally, support the wider portfolio team as a whole along with ad hoc duties;
  • Managing onsite service desk and be the main point of contact at the show.

Requirements:

  • Excellent communicator, team player and a multi-tasker;
  • Prior customer service role experience for at least 1 year;
  • Fluent in English and German (French & Chinese a big advantage);
  • Quick learner who is self-sufficient and uses initiative;
  • A self-starter with a high level of enthusiasm and accuracy;
  • Salesforce experience;
  • Strengths in attention to detail and Ad hoc tasks;
  • An exceptional organiser and able to work in a hectic environment;
  • Flexible, creative;
  • Highly self-motivated with exceptional time management;
  • Ability to deliver quality output on time and work with deadlines;
  • Good computer skills (Microsoft Office – Excel, Word, Powerpoint) and understanding of CRM systems
  • Experience/ understanding of B2B exhibitions.

Ready for this new challenge? Apply now and let’s get in touch!

Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international market. Our large network of professionals across multiple functional areas, and multi-national team provide flexible solutions customized to individual client needs.

www.octagon.nl

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Job Location:
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Start Date: ASAP
Salary: Competitive Package
Consultant: Sofia Martins
http://sofia.martins@octagon.nl
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