Do you have at least 2 years of experience as a Service Technician? Do you thrive not only from the technical aspects of work but also from communicating with multi-national colleagues and external business partners? If so, continue reading!

Our client, a well-known late-stage start-up company within the mobility industry, is looking for Service Technician to join their team in the Amsterdam area. In the role, you will play an important part in establishing a sustainable operational structure of after-sales service across Europe. You will also have the opportunity to attend trainings in the headquarters in Japan.

Responsibilities:

  • Become a subject matter expert on technical product knowledge;
  • Learn the standard operating procedures (SOPs) of after-sales service from the headquarters;
  • Give maintenance training to distribution or maintenance partners;
  • Supervise distribution or maintenance partners regularly to guarantee that end users receive consistent after-sales services from the partners;
  • Deal with incoming technical feedback based on the headquarters’ guidance;
  • Help repair malfunctioning products when they cannot be fixed by distribution or maintenance partners;
  • Perform root cause analysis on malfunctioning products;
  • Report unsolvable technical problems with the products to the headquarters for definitive solutions;
  • Record and analyze data regarding technical feedback about products and repair works in order to continuously improve them.

Requirements:

  • At least 2 to 3 years of experience as a Service Technician in the manufacturing or any other relevant industry;
  • Proficiency in English business communication, especially written and verbal, is a must;
  • Proficiency in Dutch, Italian, French, German or Japanese would be an advantage;
  • Experience in front office communication with customers is a plus;
  • Ability to travel frequently across Europe for customer visits (approximately 30% of the time);
  • Strong problem-solving skills, interpersonal skills, and organizational skills;
  • A strong passion to develop themselves and learn new things.

Ready for this new challenge? Apply now and let’s get in touch!

Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international market. Our large network of professionals across multiple functional areas and multi-national team provide flexible solutions customized to individual client needs.

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Start Date: ASAP
Salary: Competitive package
Consultant: Sharn Gomes
sharn.gomes@octagon.nl
+31 (0)70 3249 300
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