Do you have an interest in Electronics and Mechanics? Do you have at least 5 years of working Experience as a Technical Support Specialist and are looking to take the next step in your career? If so, then read further.

Our client a well-known technology company, dedicated to improving the efficiency and quality of border control is looking for a lead Technical Support Expert to join their ever growing team. As a Technical Support Expert, you will serve as the main line of support, answering to customers from the Netherlands as well as across Europe. As someone with a solid technical background, you will also be responsible for leading a team of Technical Support Specialists.

Responsibilities:

  • Manage a team of 8-10 Technical Support Specialists;
  • Oversee the Problem Management process;
  • Liaise with B2B customer, escalating issues and identifying service improvement opportunities;
  • Serve as the main point of contact for B2B customers;
  • Analyze system performance in relation to business benefits;
  • Manage Technical Services Knowledgebase;
  • Manage documentation of resolutions and recommendations in the Ticketing System.

Requirements:

  • HBO, with a strong preference, graduated in electronics/electro or ICT;
  • At least 5 years of work experience;
  • Fluency in Dutch and English;
  • ITIL v3 Fundamentals Certification;
  • Windows knowledge;
  • Network knowledge;
  • Electronic knowledge;
  • Mechanics and electrics.

The offer:

  • Competitive salary package + (8% holiday pay);
  • Pension Scheme;
  • Yearly company bonus;
  • Health Insurance;
  • Travel Allowance;
  • Laptop & Mobile phone.

Ready for this new challenge? Apply now and let’s get in touch!

Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international market. Our large network of professionals across multiple functional areas and multi-national team provide flexible solutions customized to individual client needs.

Privacy Notice: In order to apply for this vacancy you must submit your personal information to Octagon Professionals. Octagon Professionals will collect, use and process your personal information as mentioned in our Privacy Policy. Our policy and processing of your personal information is compliant with the GDPR.

Apply Now

Job Location:
Location City:
Languages: ,
Job Type:
Start Date: ASAP
Salary: Pension, Bonus, Health Insurance, Travel
Consultant: Sharn Gomes
sharn.gomes@octagon.nl
+31 (0)70 3249 300
Share Vacancy: