Do you have an interest in Electronics and Mechanics? Do you have at least 5 years of working Experience as a Technical Support Specialist and are looking to take the next step in your career? If so, then read further.

Our client a well-known technology company, dedicated to improving the efficiency and quality of border control is looking for a lead Technical Support Expert to join their ever growing team. As a Technical Support Expert, you will serve as the main line of support, answering to customers from the Netherlands as well as across Europe. As someone with a solid technical background, you will also be responsible for leading a team of Technical Support Specialists.


  • Manage a team of 8-10 Technical Support Specialists;
  • Oversee the Problem Management process;
  • Liaise with B2B customer, escalating issues and identifying service improvement opportunities;
  • Serve as the main point of contact for B2B customers;
  • Analyze system performance in relation to business benefits;
  • Manage Technical Services Knowledgebase;
  • Manage documentation of resolutions and recommendations in the Ticketing System.


  • HBO, with a strong preference, graduated in electronics/electro or ICT;
  • At least 5 years of work experience;
  • Fluency in Dutch and English;
  • ITIL v3 Fundamentals Certification;
  • Windows knowledge;
  • Network knowledge;
  • Electronic knowledge;
  • Mechanics and electrics.

The offer:

  • Competitive salary package + (8% holiday pay);
  • Pension Scheme;
  • Yearly company bonus;
  • Health Insurance;
  • Travel Allowance;
  • Laptop & Mobile phone.

Ready for this new challenge? Apply now and let’s get in touch!

Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international market. Our large network of professionals across multiple functional areas and multi-national team provide flexible solutions customized to individual client needs.

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Job Location:
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Start Date: ASAP
Salary: Pension, Bonus, Health Insurance, Travel
Consultant: Sharn Gomes
+31 (0)70 3249 300
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